Plans & Billing

SES Mailbox has two plans: Free (forever, no credit card required) and Pro ($9.99/month). Billing is handled through Razorpay recurring subscriptions.

Plan comparison

Feature	Free	Pro — $9.99/mo
Campaigns per month	1	Unlimited
Contacts	Unlimited	Unlimited
Sending domains	1	Unlimited
Dynamic segments	3	Unlimited
CSV export	—	✓
Advanced analytics & CSV export	—	✓
Team member access	—	✓
Priority support	—	✓ (under 4 hours)

AWS SES costs are separate and billed directly by Amazon. AWS SES charges $0.10 per 1,000 emails. A typical 10,000-subscriber monthly newsletter costs about $1 in AWS fees on top of the SES Mailbox subscription.

Upgrading to Pro

To upgrade:

Go to Settings → Billing → Upgrade to Pro
Click Upgrade — $9.99/mo
The Razorpay checkout opens — complete payment to authorise the recurring subscription
Once payment succeeds, your plan upgrades instantly

Pro features are available immediately after Razorpay confirms the subscription. If you experience a delay, refresh the page or contact support.

Billing cycle

The Pro plan is billed monthly on the same date each month (the date you first subscribed). For example, if you subscribe on May 10th, your next charge is June 10th.

Payments are processed by Razorpay. You receive a payment confirmation email from Razorpay for each charge. SES Mailbox does not store your payment method — all payment data stays within Razorpay.

Cancelling or downgrading

You can cancel at any time:

Go to Settings → Billing → Manage subscription
Click Cancel subscription
Confirm the cancellation

After cancellation, you retain Pro access until the end of the current billing period. After that, your account automatically reverts to the Free plan. You do not lose any contacts, campaigns, or settings when downgrading — you're simply limited to 1 campaign per month again.

Always cancel from the SES Mailbox billing settings. This stops future charges at the end of your current billing period — there's nothing extra to do on Razorpay's side.

Refund policy

Subscriptions are billed in advance for the upcoming month, so payments are generally non-refundable and we don't issue partial refunds for unused time within a billing period. You can cancel any time to stop future charges — you keep Pro access until the end of the period you've paid for.

We will review refunds for genuine billing errors (duplicate or accidental charges, or charges after a successful cancellation). Email support@sesmailbox.com within 7 days of the charge with your invoice number. See our full Refund & Cancellation Policy for details.

Invoices

Razorpay emails you a payment receipt for each charge. SES Mailbox also generates a formal GST-compliant invoice for every payment, downloadable from Settings → Billing → Invoices.

Team member access

Pro plan accounts can invite additional team members to access the dashboard. Team members can create and send campaigns but cannot access billing settings (owner only). To invite a team member: Settings → Team → Invite member.